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Pivot Global Solutions
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Pivot Global Solutions

A senior, bilingual team helping good products cross the border between Japan and the world.

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© 2026 Pivot Company, Limited. All rights reserved.

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Privacy Policy

Pivot Company, Limited (hereinafter referred to as "the Company") establishes the following Privacy Policy regarding the handling of personal information on the websites operated by the Company (hereinafter referred to as "the Site"), in compliance with the Act on the Protection of Personal Information of Japan and other applicable laws and regulations.

1. Basic Policy

The Company recognizes the responsibility entrusted to us when handling personal information and strives to acquire, use, and manage such information appropriately. We continuously improve our protection framework through employee training, internal regulations, and the implementation of safety management measures.

2. Personal Information We Collect

The Company collects the following personal information through the Site:

  • Information you provide through the contact form (such as name, company name, email address, telephone number, and inquiry details)
  • Information automatically collected when you use the Site (such as IP address, browser type, access date and time, referrer URL, and cookie information)

3. Purposes of Use

The Company uses the personal information collected for the following purposes:

  • Responding to inquiries and related communications
  • Providing the Company's services and performing contractual obligations
  • Improving service quality, developing new services, and analyzing usage
  • Maintaining, operating, and securing the Site
  • Complying with laws, regulations, and requests from public authorities

4. Disclosure to Third Parties

The Company will not disclose personal information to third parties without your prior consent, except in the following cases:

  • When required by law
  • When necessary to protect the life, body, or property of a person and obtaining your consent is difficult
  • When particularly necessary for improving public health or promoting the sound development of children
  • When cooperation with a national or local government agency, or a person entrusted by such agency, is necessary for the performance of statutory duties

5. Outsourcing

The Company may outsource all or part of the handling of personal information to external service providers to the extent necessary to achieve the purposes of use. We select such providers based on appropriate criteria, ensure that they implement safety management measures, and supervise them as necessary.

6. Cookies and Analytics

The Company may, in the future, use cookies or analytics tools on the Site to understand usage and improve services. When such tools are introduced, we will specify the tools used, the information collected, and the method to disable them in this Policy.

7. Security Measures

The Company implements organizational, personnel, physical, and technical measures necessary and appropriate to prevent leakage, loss, or damage to personal information and to otherwise manage personal information safely.

8. Requests for Disclosure, Correction, and Suspension of Use

You may request disclosure, correction, addition, deletion, suspension of use, or suspension of provision to third parties of your personal information. Please submit your request through the contact form on the Site. We will verify your identity and respond in accordance with applicable laws.

9. Cross-Border Data Transfers

In providing our services, the Company uses cloud services and similar resources, which may result in your personal information being stored or processed outside Japan. The Company reviews the personal information protection regimes in the destination jurisdictions and implements appropriate safety management measures.

10. Contact

For inquiries regarding the handling of personal information, please contact:

Pivot Company, Limited
Personal Information Protection Manager
N&E Building 7F, 1-12-4 Ginza, Chuo-ku, Tokyo, Japan
Contact: contact form

11. Revisions to This Policy

The Company may revise this Policy in response to changes in laws and regulations, social conditions, or the content of our services. The revised Policy takes effect from the time it is posted on the Site.

Effective Date: May 8, 2026
Last Updated: May 8, 2026